Network/Telecom Specialist- Tier I Job at vTech Solution, Raleigh, NC

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  • vTech Solution
  • Raleigh, NC

Job Description

vTech Solution Inc is hiring a Network/Telecom Specialist- Tier I at Raleigh, NC

About us:

Job Duration : 4 Months + (with the possibility of extension)

Location : Raleigh, NC

Mode of Work : Onsite (100%)

Interview : Either Webcam Interview or In Person

Job Description:

The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA's.

Skills Required:

1. Bachelor's degree or 3 to 5 years in Information Technology or Computer Science

2. Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.

3. Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco

4. Self-motivated, enthusiastic, and able to handle multiple support cases

5. Strong writing skills to maintain organized documentation

6. Customer-oriented, and capable of providing high levels of client satisfaction

7. Collaborate and work well with others

8. Experience with VOIP technologies is a plus

9. Experience in a NOC environment is preferred.

10. Strong skills in working with clients and communication

11. Knowledge of network cabling, network classification and network topology

Skill

Required / Desired

Amount of Experience (Year)

Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.

Required

3

Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco

Required

3

Strong writing skills to maintain organized documentation

Required

3

Knowledge of network cabling, network classification and network topology

Required

3

Experience with VOIP technologies is a plus

Highly desired

3

Experience in a NOC environment is preferred

Highly desired

3

Job Tags

Night shift,

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