Job Description

At CompucomStaffing ( **,** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified **Service Delivery Manager** to join their team **remotely** and ensure service levels are met and customer satisfaction is maintained. This role involves extensive coordination with other departments, optimizing service processes, and maintaining strong client relationships to drive satisfaction, in a fast-paced, growing client environment. **Duties and Responsibilities** **:** + Ensure all services are delivered effectively, efficiently, and on time + Monitor and report on service performance against agreed SLAs (Service Level Agreements) + Drive service improvement initiatives to enhance quality and efficiency + Develop and maintain on-going tech training requirements + Maintain technical resource documents + Serve as key resource for clients regarding service delivery matters + Build and maintain strong relationships with clients and key stakeholders + Handle service escalations and ensure timely resolution of issues + Develop and implement service delivery processes and best practices + Analyze service delivery metrics and identify trends, risks, or areas for improvement **Skills and Qualifications** **:** + Excellent communication, negotiation, and conflict resolution skills + Analytical and problem-solving mindset with attention to detail + Proficient in using MS Office suite and Clear Vision/Amdocs + Customer-focused attitude + Team collaboration skills + Strategic and operational thinking + Process orientation and efficiency mindset + Adaptability and resilience under pressure **Wage Range** : The rate for this position is between **$37.50 - $55.00 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits** **:** The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Click here ( to access the California Privacy Notice. _We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance._ W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time. CompucomStaffing ( , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit ** . **\#INDCCStaffing** CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Job Tags

Hourly pay, H1b, Local area, Remote work, Visa sponsorship,

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